Standard Operational Checks for IT Service Management Processes – Once Implemented

10th of June, 2018 / / No Comments

Why Operational Process Checks are Required in Service Management?

  • In order to sustain and measure how effectively we are executing our processes, we require to have process operational checks once implemented.
  • This will allow us to identify inefficiencies and subsequently to improve the current Service Management processes.
  • These checks will also provide input into Continual Service Improvement (CSI) Programme.

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Operational Checks for Service Management Processes – Once Implemented

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Standard Guidelines

  • The operational process checks will be managed by IT Service Management
  • Through process governance meetings, agreement can be established on who will update a section of a process or the whole document.
… [Keep reading] “Standard Operational Checks for IT Service Management Processes – Once Implemented”

Automate your Cloud Operations Part 2: AWS CloudFormation

16th of May, 2015 / / No Comments

Stacking the AWS CloudFormation

Automate your Cloud Operations blog post Part 1 have given us the basic understanding on how to automate the AWS stack using CloudFormation.

This post will help the reader on how to layer the stack on top of the existing AWS CloudFormation stack using AWS CloudFormation instead of modifying the base template. AWS resources can be added into existing VPC using the outputs detailing the resources from the main VPC stack instead of having to modify the main template.… [Keep reading] “Automate your Cloud Operations Part 2: AWS CloudFormation”

Automate your Cloud Operations Part 1: AWS CloudFormation

29th of April, 2015 / / 3 Comments

Operations

What is Operations?

In the IT world, Operations refers to a team or department within IT which is responsible for the running of a business’ IT systems and infrastructure.

So what kind of activities this team perform on day to day basis?

Building, modifying, provisioning, updating systems, software and infrastructure to keep them available, performing and secure which ensures that users can be as productive as possible.

When moving to public cloud platforms the areas of focus for Operations are:

  • Cost reduction: if we design it properly and apply good practices when managing it (scale down / switch off)
  • Smarter operation: Use of Automation and APIs
  • Agility: faster in provisioning infrastructure or environments by Automating the everything
  • Better Uptime: Plan for failover, and design effective DR solutions more cost effectively.
… [Keep reading] “Automate your Cloud Operations Part 1: AWS CloudFormation”