Why Continual Service Improvement (CSI) is Required?

  • The goal of Continual Service Improvement (CSI) is to align and realign IT Services to changing business needs by identifying and implementing improvements to the IT services that support Business Processes.
  • The perspective of CSI on improvement is the business perspective of service quality, even though CSI aims to improve process effectiveness, efficiency and cost effectiveness of the IT processes through the whole life-cycle.
  • To manage improvement, CSI should clearly define what should be controlled and measured.

It is also important to understand the differences in between Continuous and Continual


What are the Main Objectives of Continual Service Improvement (CSI)


Continual Service Improvement (CSI) – Approach


Continual Service Improvement (CSI) – 7 Step Process

CSI – Measure and improvement process has 7 steps. These steps will help to define the corrective action plan.

csi7 steps.jpg

Continual Service Improvement (CSI) – Challenges, CSFs & Risks

Like all programs, CSI also have its challenges, critical success factors and risks. Some of these are listed below. It is absolutely important that to implement the CSI program that we need the senior management’s buy-in.

CSI csfs.jpg

Please remember transforming IT is a Process/Journey, not an Event.

Hope these are useful.

Business, Business Consulting, Business Value, Managed Services, Uncategorized
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