Empower Your Employees and Build Customer Loyalty With Mobile Apps

4th of May, 2014 / / No Comments

Mobility is a pervasive trend across different industries.  Companies are investing in mobile technologies to increase employee productivity and connect with customers.  I wanted to blog about some of the business benefits of corporate mobile apps.  There are a number of scenarios where enterprises are delivering clear business benefits with mobile apps:

  1. Gathering customer data
  2. Connect with customers and internal staff
  3. Bar code scanning with a mobile phone camera
  4. Assigning tasks to field workers

 

There are some of the industries where Kloud is helping to build mobile apps for the enterprise:

1.… [Keep reading] “Empower Your Employees and Build Customer Loyalty With Mobile Apps”

The FIM User Experience

27th of March, 2014 / / No Comments

A recent post by my colleague Jamie Skella “What UX Isn’t” started me thinking about how UX applies to FIM. Throughout my career as an Identity Management Consultant, I’ve seen projects reach a point in maturity where stakeholders are walked through the tasks an admin or user will perform in the portal, and the average eyebrow height in the room rises exponentially.

Those of us working with Microsoft’s identity products for a while, are used to seeing the glitz and glamour of the Sync Engine console, previously the only interface available with the product, so when the FIM Portal was introduced with FIM 2010, it gave a “user friendly” interface to work with.… [Keep reading] “The FIM User Experience”

What UX isn’t

18th of March, 2014 / / 2 Comments

There’s still many common misconceptions about what user experience design (UX, UXD) is amidst many of the companies that need and want to invest in it.

Highlighting the impact of good design, what we’ve seen over the past ten years is that design driven businesses have outperformed America’s Standard & Poor’s 500 large publicly traded companies — by a massive 228%.

Characteristics of design driven businesses are the embedding of design leadership at the highest organisational levels, and a top-down commitment to using design as a catalyst for innovation.… [Keep reading] “What UX isn’t”