Creating an Enterprise-Wide Cloud Strategy – Considerations & Benefits

4th of September, 2018 / / No Comments

What is a strategy?

Click-cloud-icon
“a plan of action designed to achieve a long-term or overall aim”. A Strategy involves setting goals, determining actions to achieve the goals, and mobilising limited resources to execute the actions.
A good Cloud Strategy is…

  • Specific
  • Timely
  • Prioritised
  • Actionable
  • Tailored

Note – A strategy is different to organisations requirements, which can change over a period of time.
Best practice is to define your strategy is to maximise the benefits you achieve.… [Keep reading] “Creating an Enterprise-Wide Cloud Strategy – Considerations & Benefits”

Creating an Enterprise-Wide Cloud Strategy – Considerations & Benefits

4th of September, 2018 / / No Comments

What is a strategy?

Click-cloud-icon

“a plan of action designed to achieve a long-term or overall aim”. A Strategy involves setting goals, determining actions to achieve the goals, and mobilising limited resources to execute the actions.

A good Cloud Strategy is…

  • Specific
  • Timely
  • Prioritised
  • Actionable
  • Tailored

Note – A strategy is different to organisations requirements, which can change over a period of time.

Best practice is to define your strategy is to maximise the benefits you achieve.… [Keep reading] “Creating an Enterprise-Wide Cloud Strategy – Considerations & Benefits”

IT Service Management (ITSM) & Operations – Overview of the Availability Management Process

25th of August, 2018 / / 1 Comment

Background

In many cases ITSM Availability Management Process is overlooked due to other frontline processes such as incident, problem and change management. I have provided a summary of this availability management process and significance below. I hope that the information is useful for your organisation in order to define and implement the process.
Objectives:

  • Availability management has to ensure that the delivered availability levels for all services comply with or exceed the agreed requirements in a cost-effective way and enables the business to satisfy its objectives.
… [Keep reading] “IT Service Management (ITSM) & Operations – Overview of the Availability Management Process”

IaaS Application Migration – Go Live Decision Responsibility Model, High Level Run Sheet and Change Management Life Cycle

9th of August, 2018 / / No Comments

Go Live Decision Responsibility Model

A go-live decision model helps to assign accountability to key project stakeholders in order to make decision to proceed with go-live on an agreed date or not. Below is an example responsibility model that will guide to create a required decision responsibility model.
Decision.jpg

High Level Run Sheet

A run sheet is a list of procedures or events organised in progressive sequence to execute the required agreed outcome. Below sheet is an example that can be used as part of application migration to cloud.… [Keep reading] “IaaS Application Migration – Go Live Decision Responsibility Model, High Level Run Sheet and Change Management Life Cycle”

IaaS Application Migration – Governance, Escalation & Warranty Period Model

28th of July, 2018 / / No Comments

What is Governance and Escalation Model – IaaS Application Migration Project

A governance model is the mechanism used by the project management to translate the elements of the governance framework and policies into practices, procedures, and job responsibilities within the boundary of the project. An escalation plan is a set of procedures set in place to deal with potential problems in a variety of contexts. Example: Project team need to reach out a key stakeholder in the program to make a decision of a go-live/roll-back.… [Keep reading] “IaaS Application Migration – Governance, Escalation & Warranty Period Model”

IaaS Application Migration Principles and Process – Consideration

20th of July, 2018 / / No Comments

What is IaaS Application Migration

Application migration is the process of moving an application program or set of applications from one environment to another. This includes migration from an on-premises enterprise server to a cloud provider’s environment or from one cloud environment to another. In this example, Infrastructure as a Service (IaaS) application migration.
It is important to consider some migration principles to guide your application migration that will allow to complete your transition successfully. At the same time, having too many principles can impact the overall delivery of the transition.… [Keep reading] “IaaS Application Migration Principles and Process – Consideration”

IaaS – Application Migration Management Tracker

11th of July, 2018 / / No Comments

What is IaaS Application Migration

Application migration is the process of moving an application program or set of applications from one environment to another. This includes migration from an on-premises enterprise server to a cloud provider’s environment or from one cloud environment to another. In this example, Infrastructure as a Service (IaaS) application migration.

Application Migration Management Tracker

Having a visual IaaS application migration tracker, helps to clearly identify all dependencies and blockers to manage your end to end migration tracking.… [Keep reading] “IaaS – Application Migration Management Tracker”

IT Service Management (ITSM) – Continual Service Improvement (CSI)Process and Approach

29th of June, 2018 / / No Comments

Continual Service Improvement (CSI) Process

To define specific initiatives aimed at improving services and processes, based on the results of service reviews and process evaluations. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation. (from ITIL).

Continual Service Improvement (CSI) Purpose, Goals and Objectives

  • Continually align IT services to changing business needs
  • Identify and implement improvements throughout the service life cycle
  • Determine what to measure, why to measure it and define successful outcomes
  • Implement processes with clearly defined goals, objectives and measures
  • Review service level achievement results
  • Ensure quality management methods are used

Continual-Service-Improvement.png

Continual Service Improvement (CSI) Values

  • Enables continuous monitoring and feedback through all life cycle stages
  • Sets targets for improvement
  • Calculates Return on Investment (ROI)
  • Calculates Value on Investment (VOI)

Business Value of Measurement

Consider the following factors when measuring process or service efficiency.… [Keep reading] “IT Service Management (ITSM) – Continual Service Improvement (CSI)Process and Approach”

Cloud Operations – Key Service Operation Principles – Consideration

23rd of June, 2018 / / No Comments

Below are some good IT Service Management Operational Principles to consider when migrating applications into Cloud.  These will help to align your operational goals and organisation’s strategic initiatives.

Principle #1

Organisation’s IT Service Management will govern and lead all IT services utilising strategic processes and technology enablers based on industry best practices.

Implications / Outcomes

  • The selected process and technology will be fit for purpose
  • Suppliers and Service Partners will be required to integrate with strategic processes and technologies
  • Process re-engineering including training will be required
  • Everyone uses or integrates with a central platform
  • Process efficiency through effective process integration
  • Reduced operating cost
  • Ensures contestability of services for Organisation

Principle #2

Contestability between IT Service providers is a key outcome for service management across IT@Organisation, where it does not have a negative impact on the customer experience.… [Keep reading] “Cloud Operations – Key Service Operation Principles – Consideration”

IT Service Management (ITSM) – Process Maturity Evaluation

15th of June, 2018 / / No Comments

ITSM Process Maturity Evaluation

Why are we doing this?

It is useful to measure Service Management process maturity for a number of reasons:

  • To understand the strengths and weaknesses of existing processes.
  • As a guide to planning continual process improvement.
  • As a mechanism to measure the impact of process improvement activities.

What is it?

The Process Maturity Evaluation is a method of assessing the current state of Service Management processes and procedures, it needs to:

  • Have the right balance between detail and effort.
… [Keep reading] “IT Service Management (ITSM) – Process Maturity Evaluation”