Skype for Business 2019 is the latest and greatest on-premises UC product from Microsoft, and if you are deploying it in an existing environment as part of your journey to the cloud you may have some legacy call data in your Lync 2013 or Skype for Business 2015 servers. In this guide, we take a look at how to import that existing data into our new Skype for Business 2019 deployment.
The article takes you through step by step of carrying out both health check and invoking disaster recovery (DR) a standard edition environment. The diagram below shows the layout of the environment where the DR was carried out on:
Before proceeding to test DR you need to make sure the appropriate registrar information is available/configured in the environment otherwise you will get the following error during Pool Failover process:
Please check that the pool <Prod_S4B> is healthy as conditions such as high CPU, low available memory
or any disabled services can delay (or in some cases result in unsuccessful) fail over operations.… [Keep reading] “DR Failover for Skype for Business Standard Edition”
Excitement has grown around the Kloud office of late as each state waits with anticipation of a Surface Hub arriving to connect to our Skype for Business environment. The 84 inch Surface Hub destined for our Adelaide Boardroom which I nicknamed ‘Godzilla’ has had only one problem since installation, it fails to login to Skype for Business. Which makes this device go from a high end meeting room endpoint to a what I could only say is a giant tablet for games of tick tac toe, therefore this became my problem rather quickly.… [Keep reading] “Surface Hub – Skype for Business Login Failure”
I recently had an issue with calls originating from a SIP trunk provider to Skype for Business Server(s) that needed to change who supplied the ring back tone. This would have been a much simpler process with ISDN, but SIP trunks are a much more involved PSTN connection. If you’re having problems with ring back this should help provide a quick troubleshooting step to expose a problem in this area. This article specifically describes what to change in Skype for Business and Sonus 1000/2000 SBC to get the desired outcome with a SIP trunk.… [Keep reading] “Change ring tone behaviour with a Sonus SBC and SIP trunk provider”
At Kloud we had an interesting chat amongst the UC group on how to best implement call blocking/screening on a Sonus Session Border Controller 1000/2000. We proceeded to trial various methods including a well documented ‘Action Set’ scenario, which proved to be unreliable in our implementation. It was from this we looked to a simpler method that I will share with you in this article.
The process to block a call will be to use a Call Route Type with ‘deny’ action as the destination type, rather than the standard process of the destination being a FXS, FXO or SIP signalling group.… [Keep reading] “Block Inbound/Outbound Calls on Sonus SBC 1000/2000”
During the pilot phase of a Skype for Business Enterprise Voice rollout it is standard practice to get some IP handsets in and do testing on functionality. Its important to try match feature sets between old and new handset functionality to make sure adoption of the new handset is simple.
How did you do it before? Here is how you do it now.
The longest conversation I have with this phase of testing is which transfer type will the business adopt as a default for all phones.… [Keep reading] “Polycom VVX Phone – Call Transfer Options”
Here at Kloud we have just been busy updating our Skype for Business Public Certificate before it expired. Our SAN certificate provided by GoDaddy is used on our Edge Server and Reverse Proxy for all external communication to be encrypted with TLS or HTTPS.
After updating our certificate and restarting services to make the certificate take effect, we started to get some feedback from Kloudies (Kloud Employees) of federated contacts showing up with ‘Presence Unknown’ in their contacts list.… [Keep reading] “Federated User – Presence Unknown”
Okay guys – you’ve been told “lets move everyone back from the cloud! We need Enterprise Voice for our users” This will go against most Microsoft sales materials as we should be looking towards cloud.
If you are part of an organisation that has been birthed out of Skype for Business Online (SFBO) as part of your Office 365 subscription, it would make sense that you would have never had on-premises Lync or SFB servers in your Active Directory domain.… [Keep reading] “Skype for Business Online to On-Premises Migration”
Are you missing the EnableSkypeUI from Lync Management Shell in Lync Server 2013?
If you have deployed a Skype for Business (S4B) client into your Lync Server 2013 environment you may see the following error upon login:
There are plenty of articles about how to switch the client via Office365 Powershell, Lync Management Shell or the Registry, but if you’re scratching your head on how to get the new parameter “CSClientPolicy” here are some steps that may have been missed.… [Keep reading] “EnableSkypeUI Where Art Thou?”