IT Service Management (ITSM) & Operations – Overview of the Availability Management Process

25th of August, 2018 / / 1 Comment

Background

In many cases ITSM Availability Management Process is overlooked due to other frontline processes such as incident, problem and change management. I have provided a summary of this availability management process and significance below. I hope that the information is useful for your organisation in order to define and implement the process.
Objectives:

  • Availability management has to ensure that the delivered availability levels for all services comply with or exceed the agreed requirements in a cost-effective way and enables the business to satisfy its objectives.
… [Keep reading] “IT Service Management (ITSM) & Operations – Overview of the Availability Management Process”

IaaS Application Migration – Go Live Decision Responsibility Model, High Level Run Sheet and Change Management Life Cycle

9th of August, 2018 / / No Comments

Go Live Decision Responsibility Model

A go-live decision model helps to assign accountability to key project stakeholders in order to make decision to proceed with go-live on an agreed date or not. Below is an example responsibility model that will guide to create a required decision responsibility model.
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High Level Run Sheet

A run sheet is a list of procedures or events organised in progressive sequence to execute the required agreed outcome. Below sheet is an example that can be used as part of application migration to cloud.… [Keep reading] “IaaS Application Migration – Go Live Decision Responsibility Model, High Level Run Sheet and Change Management Life Cycle”

Cloud Operations – Key Service Operation Principles – Consideration

23rd of June, 2018 / / No Comments

Below are some good IT Service Management Operational Principles to consider when migrating applications into Cloud.  These will help to align your operational goals and organisation’s strategic initiatives.

Principle #1

Organisation’s IT Service Management will govern and lead all IT services utilising strategic processes and technology enablers based on industry best practices.

Implications / Outcomes

  • The selected process and technology will be fit for purpose
  • Suppliers and Service Partners will be required to integrate with strategic processes and technologies
  • Process re-engineering including training will be required
  • Everyone uses or integrates with a central platform
  • Process efficiency through effective process integration
  • Reduced operating cost
  • Ensures contestability of services for Organisation

Principle #2

Contestability between IT Service providers is a key outcome for service management across IT@Organisation, where it does not have a negative impact on the customer experience.… [Keep reading] “Cloud Operations – Key Service Operation Principles – Consideration”

Cloud Operations Model and Project Stream – Considerations

2nd of June, 2018 / / No Comments

Background

Cloud operations stream is responsible for designing and operation of the cloud model for the project and BAU activities. This stream is primarily responsible for people, process, tools and information. The model can change as the organisation’s requirements and type of business.  

Aspects – Cloud Operations Model

Below is an example of key aspects that we need to consider when defining Cloud Operations Model.
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Cloud Operations Stream  – High Level Approach

Below is an example model for how to track a cloud program operationally.… [Keep reading] “Cloud Operations Model and Project Stream – Considerations”