Tag: Amazon Connect

In this article, we take a look at how to add AWS Lambda functions to our Amazon Connect Contact Flows. This will be the first in a series of articles where we build our very own “Dial A Joke” Service. That’s right, we’re going back to the ’90s using 2019 technology. Throughout this project, we will be taking a look at:

• Adding Lambda Functions to Contact Flows for dynamic response generation
• defining and leveraging call variables
• Using Lambda responses to drive Contact Flow decision making and conditional logic flows
• Implementing and triggering outbound calls from Amazon Connect
• a basic introduction to SSML (Speech Synthesis Markup Language

If you haven’t already taken a look at Amazon Connect, you can take a look at some of our previous articles.… [Keep reading] “Building “Dial a Joke” Part 1 – Using Lambda functions with Amazon Connect”

This is the third article in a series where we are taking a look at Amazon Connect. In this article, we will add some logic handling to our “Contact Flow” by adding a basic IVR. However, if you haven’t been following along, I highly advise you go back and review our previous articles:

1. Getting Started with Amazon Connect – In this article, we set up a new Amazon Connect Instance by walking through the Setup Wizard
2. Accepting our First Call using Amazon Connect – Once we’ve got our new Connect instance, we walk through the process of setting up our first contact flow

If there is a feature that you’d like to see a blog article on, post a note in the comments.… [Keep reading] “Adding Call handling logic to Amazon Connect”

In our last article on Amazon Connect, we walked through the process of setting up a new Amazon Connect Tenant. In this article, we are going to set up a basic call flow and a Direct In Dial Number (DID) so that we can start accepting inbound phone calls. Future articles, we will be adding additionality functionality (such as Chatbots and automated scripts) to help automate some of our interactions. This article continues our series on the Amazon Connect contact center as a service.… [Keep reading] “Accepting our First Call using Amazon Connect”

This article is the first in a series of articles where we will be taking a look at Amazon Connect. Amazon Connect is a self-service, cloud-based contact center service. This first article wakes through the steps required to get an Amazon Connect (hereby referred to simply as connect) instance up and running. Future articles will look at implementing additional features and logic and how they might be used to provide additional value.

Get Started

Getting things started is as simple as logging into your AWS account and browsing to the Connect Management console.… [Keep reading] “Getting Started with Amazon Connect”