Weekly AWS Update: Friday 24th May 2019 – Part 2

26th of May, 2019 / / No Comments

And we’re back with part 2 of our weekly update. In this, the second part of our weekly update we are taking a look at all of the RDS releases. And over the last week, there has been a lot of them. Over the last week, We’ve got an update to RDS Recommendations for Amazon Aurora. Password validation support is now available for MySQL and a bunch of performance and feature uplifts.

Each of the AWS Weekly updates we publish on this blog isn’t an exhaustive list of all the week’s updates.… [Keep reading] “Weekly AWS Update: Friday 24th May 2019 – Part 2”

Weekly AWS Update: Friday 24th May 2019 – Part 1

25th of May, 2019 / / No Comments

It’s Friday again, and that means it’s time we take another look at the releases and announcements made by AWS. Like always, we have a lot to cover this week and there are a few things everybody. In fact, there is so much to cover this week, we actually had to break it up into two separate articles. In this article, we look at the ability to add additional website authorization providers to WorkLink. We also have an update on AWS Ground Station and changes to Amazon Worklink.… [Keep reading] “Weekly AWS Update: Friday 24th May 2019 – Part 1”

Adding Call handling logic to Amazon Connect

22nd of May, 2019 / / No Comments

This is the third article in a series where we are taking a look at Amazon Connect. In this article, we will add some logic handling to our “Contact Flow” by adding a basic IVR. However, if you haven’t been following along, I highly advise you go back and review our previous articles:

  1. Getting Started with Amazon Connect – In this article, we set up a new Amazon Connect Instance by walking through the Setup Wizard
  2. Accepting our First Call using Amazon Connect – Once we’ve got our new Connect instance, we walk through the process of setting up our first contact flow

If there is a feature that you’d like to see a blog article on, post a note in the comments.… [Keep reading] “Adding Call handling logic to Amazon Connect”

Accepting our First Call using Amazon Connect

21st of May, 2019 / / No Comments

In our last article on Amazon Connect, we walked through the process of setting up a new Amazon Connect Tenant. In this article, we are going to set up a basic call flow and a Direct In Dial Number (DID) so that we can start accepting inbound phone calls. Future articles, we will be adding additionality functionality (such as Chatbots and automated scripts) to help automate some of our interactions. This article continues our series on the Amazon Connect contact center as a service.… [Keep reading] “Accepting our First Call using Amazon Connect”

Getting Started with Amazon Connect

21st of May, 2019 / / No Comments

This article is the first in a series of articles where we will be taking a look at Amazon Connect. Amazon Connect is a self-service, cloud-based contact center service. This first article wakes through the steps required to get an Amazon Connect (hereby referred to simply as connect) instance up and running. Future articles will look at implementing additional features and logic and how they might be used to provide additional value.

Get Started

Getting things started is as simple as logging into your AWS account and browsing to the Connect Management console.… [Keep reading] “Getting Started with Amazon Connect”

Weekly AWS Update: Friday 17th May 2019

17th of May, 2019 / / No Comments

Well, it’s been over a month since my last AWS Weekly Update, so we’ve got quite a lot to cover in this weeks update. There have been quite a few releases over the last month that help to solve a wide array of issues and provide more functionality for cloud architects. From New AWS Lambda support to new features in the world of EC2 management. And let’s not forget one of the big announcements I’ve personally been waiting for, the Transit Gateway support for Direct Connect.… [Keep reading] “Weekly AWS Update: Friday 17th May 2019”

A Look at AWS Organizations’ new SCP Controls

26th of April, 2019 / / No Comments

Today I’m going to cover off a new feature that was recently announced for AWS Organizations around the use and function of Service Control Policies (SCPs). These new fine-grained controls enabled a wide range of capabilities that have previously been unavailable for customers using a multi-account setup. Previously, when setting up an SCP a user had the option of allowing and denying access to particular Actions within the AWS platform, for example denying access to delete IAM roles.… [Keep reading] “A Look at AWS Organizations’ new SCP Controls”

Weekly AWS Update: Friday 5th April 2019

5th of April, 2019 / / No Comments

Well, it’s been a little quiet this past week in the world of AWS updates and releases. But there are still a couple of interesting announcements to cover off in this weeks article. We have a new feature available to Fargate workloads and a price Drop for those using DynamoDB global tables. A new Search expression for CloudWatch dashboards, and new policy abilities when working with CloudWatch alarms.

As always, this list is not meant to be an exhaustive list of all the updates and changes to the AWS eco-system, but simply a summary of changes that might have an impact on the business and trends we at Kloud are seeing within the industry.… [Keep reading] “Weekly AWS Update: Friday 5th April 2019”

Weekly AWS Update: Friday 29th March 2019

28th of March, 2019 / / No Comments

Have you heard about containers?

Today is Friday, March 29th, are we are 25% of the way through the year and things are coming quick and fast in the world of Amazon Web Services. When I was going through the recent announcements in preparation for this article it was a pleasure to see that the world of containers has gotten a number of handy feature updates this week. From new pre-configured container images to testing tools and even new deployment options, it’s all happening this week.… [Keep reading] “Weekly AWS Update: Friday 29th March 2019”

Weekly AWS Update: Friday 1st March 2019

1st of March, 2019 / / No Comments

Well, it’s Friday, March 1st, 2 months into 2019 which means Its time again for my weekly update on all things AWS. The last couple of weeks have been a little quiet when it comes to Amazon Web Services product announcements, but there are still a few interesting things to cover off this week. Numerous announcements have been made in the Database space as well as an update to Amazon Worklink and Amazon FXs for windows.… [Keep reading] “Weekly AWS Update: Friday 1st March 2019”