5 Tips: Designing Better Bots
Around about now many of you will be in discussions internally or with your partners on chatbots and their applications.
The design process for any bot distils a business process and associated outcome into a dialog. This is a series of interactions between the user and the bot where information is exchanged. The bot must deliver that outcome expediently, seeking clarifications where necessary.
I’ve been involved in many workshops with customers to elicit and evaluate business processes that could be improved through the use of bots.… [Keep reading] “5 Tips: Designing Better Bots”