IT Service Management (ITSM) – Process Maturity Evaluation

15th of June, 2018 / / No Comments

ITSM Process Maturity Evaluation

Why are we doing this?

It is useful to measure Service Management process maturity for a number of reasons:

  • To understand the strengths and weaknesses of existing processes.
  • As a guide to planning continual process improvement.
  • As a mechanism to measure the impact of process improvement activities.

What is it?

The Process Maturity Evaluation is a method of assessing the current state of Service Management processes and procedures, it needs to:

  • Have the right balance between detail and effort.
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