IT Service Management (ITSM) & Operations – Overview of the Availability Management Process

25th of August, 2018 / / 1 Comment

Background

In many cases ITSM Availability Management Process is overlooked due to other frontline processes such as incident, problem and change management. I have provided a summary of this availability management process and significance below. I hope that the information is useful for your organisation in order to define and implement the process.
Objectives:

  • Availability management has to ensure that the delivered availability levels for all services comply with or exceed the agreed requirements in a cost-effective way and enables the business to satisfy its objectives.
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