Automated Call Distribution for Cloud PBX

7th of October, 2016 / / No Comments

Microsoft’s Cloud PBX is well on its way to provide Office 365 customers PSTN calling ability in Skype for Business, if you’ve missed out my colleague Joel Neff has written a great blog about the start of Cloud PBX and the features it will offer the end user with call functionality. To put it very simply, they will get the same experience as a traditional Skype for Business Enterprise Voice user. This will enable you to have PSTN numbers assigned to your end users and will be sufficient for 1-1 and conferencing calling scenarios, but what happens with my public number entry points?… [Keep reading] “Automated Call Distribution for Cloud PBX”

Change ring tone behaviour with a Sonus SBC and SIP trunk provider

27th of May, 2016 / / 2 Comments

I recently had an issue with calls originating from a SIP trunk provider to Skype for Business Server(s) that needed to change who supplied the ring back tone. This would have been a much simpler process with ISDN, but SIP trunks are a much more involved PSTN connection. If you’re having problems with ring back this should help provide a quick troubleshooting step to expose a problem in this area. This article specifically describes what to change in Skype for Business and Sonus 1000/2000 SBC to get the desired outcome with a SIP trunk.… [Keep reading] “Change ring tone behaviour with a Sonus SBC and SIP trunk provider”

Block Inbound/Outbound Calls on Sonus SBC 1000/2000

6th of January, 2016 / / No Comments

At Kloud we had an interesting chat amongst the UC group on how to best implement call blocking/screening on a Sonus Session Border Controller 1000/2000. We proceeded to trial various methods including a well documented ‘Action Set’ scenario, which proved to be unreliable in our implementation. It was from this we looked to a simpler method that I will share with you in this article.

The process to block a call will be to use a Call Route Type with ‘deny’ action as the destination type, rather than the standard process of the destination being a FXS, FXO or SIP signalling group.… [Keep reading] “Block Inbound/Outbound Calls on Sonus SBC 1000/2000”

Polycom VVX Phone – Call Transfer Options

6th of November, 2015 / / 4 Comments

During the pilot phase of a Skype for Business Enterprise Voice rollout it is standard practice to get some IP handsets in and do testing on functionality. Its important to try match feature sets between old and new handset functionality to make sure adoption of the new handset is simple.

How did you do it before? Here is how you do it now.

The longest conversation I have with this phase of testing is which transfer type will the business adopt as a default for all phones.… [Keep reading] “Polycom VVX Phone – Call Transfer Options”

Skype for Business Online to On-Premises Migration

26th of August, 2015 / / 11 Comments

Okay guys – you’ve been told “lets move everyone back from the cloud! We need Enterprise Voice for our users” This will go against most Microsoft sales materials as we should be looking towards cloud.

If you are part of an organisation that has been birthed out of Skype for Business Online (SFBO) as part of your Office 365 subscription, it would make sense that you would have never had on-premises Lync or SFB servers in your Active Directory domain.… [Keep reading] “Skype for Business Online to On-Premises Migration”

Lync IP Phones – VVX Media Phone Alternative

8th of May, 2014 / / 6 Comments

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Updated 16 July 2014: The new 5.1.1b VVX Firmware has been released by Polycom and can be found here
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The Polycom VVX Media Phones offer an additional option for Lync Enterprise Voice customers over the traditional consumer choice of ‘Optimized for Lync’ Aries phones running Lync Phone Edition firmware. I recently came back in touch with these devices and this blog post is some of my latest observations.

Microsoft extended support for the Aries phone firmware till 2023 which shows Microsoft’s commitment to traditional telephony devices and to vendors of Lync IP phones continuing sales for some time into the future.… [Keep reading] “Lync IP Phones – VVX Media Phone Alternative”