Replacing the service desk with bots using Amazon Lex and Amazon Connect (Part 4)

23rd of January, 2018 / / No Comments

Welcome back to the final blog post in this series! In parts 1, 2 and 3, we set up an Amazon Lex bot to converse with users, receive and validate verification input, and perform a password reset. While we’ve successfully tested this functionality in the AWS console, we want to provide our users with the ability to call and talk with the bot over the phone. In this blog post, we’ll wire up Amazon Connect with our bot to provide this capability.… [Keep reading] “Replacing the service desk with bots using Amazon Lex and Amazon Connect (Part 4)”

Replacing the service desk with bots using Amazon Lex and Amazon Connect (Part 3)

9th of January, 2018 / / 1 Comment

Hopefully you’ve had the chance to follow along in parts 1 and 2 where we set up our Lex chatbot to take and validate input. In this blog, we’ll interface with our Active Directory environment to perform the password reset function. To do this, we need to create a Lambda function that will be used as the logic to fulfil the user’s intent. The Lambda function will be packaged with the python LDAP library to modify the AD password attribute for the user.… [Keep reading] “Replacing the service desk with bots using Amazon Lex and Amazon Connect (Part 3)”

Replacing the service desk with bots using Amazon Lex and Amazon Connect (Part 2)

20th of December, 2017 / / No Comments

Welcome back! Hopefully you had the chance to follow along in part 1 where we started creating our Lex chatbot. In part 2, we attempt to make the conversation more human-like and begin integrating data validation on our slots to ensure we’re getting the correct input.

Creating the Lambda initialisation and validation function

As data validation requires compute, we’ll need to start by creating an AWS Lambda function. Head over to the AWS console, then navigate to the AWS Lambda page.… [Keep reading] “Replacing the service desk with bots using Amazon Lex and Amazon Connect (Part 2)”