Replacing the service desk with bots using Amazon Lex and Amazon Connect (Part 3)

9th of January, 2018 / / 1 Comment

Hopefully you’ve had the chance to follow along in parts 1 and 2 where we set up our Lex chatbot to take and validate input. In this blog, we’ll interface with our Active Directory environment to perform the password reset function. To do this, we need to create a Lambda function that will be used as the logic to fulfil the user’s intent. The Lambda function will be packaged with the python LDAP library to modify the AD password attribute for the user.… [Keep reading] “Replacing the service desk with bots using Amazon Lex and Amazon Connect (Part 3)”

Replacing the service desk with bots using Amazon Lex and Amazon Connect (Part 2)

20th of December, 2017 / / No Comments

Welcome back! Hopefully you had the chance to follow along in part 1 where we started creating our Lex chatbot. In part 2, we attempt to make the conversation more human-like and begin integrating data validation on our slots to ensure we’re getting the correct input.

Creating the Lambda initialisation and validation function

As data validation requires compute, we’ll need to start by creating an AWS Lambda function. Head over to the AWS console, then navigate to the AWS Lambda page.… [Keep reading] “Replacing the service desk with bots using Amazon Lex and Amazon Connect (Part 2)”

Replacing the service desk with bots using Amazon Lex and Amazon Connect (Part 1)

18th of December, 2017 / / No Comments

“What! Is this guy for real? Does he really think he can replace the front line of IT with pre-canned conversations?” I must admit, it’s a bold statement. The IT Service Desk has been around for years and has been the foot in the door for most of us in the IT industry. It’s the face of IT operations and plays an important role in ensuring an organisation’s staff can perform to the best of their abilities.… [Keep reading] “Replacing the service desk with bots using Amazon Lex and Amazon Connect (Part 1)”