Resolving presence not up-to-date & unable to dial-in the conferences via PSTN issues Lync 2013

13th of September, 2017 / / No Comments

Recently I’ve been working with one SFB customer recently. I met some unique issue and I would like to share the experience of what I did to solve the problem
Issue Description: After SQL patching on Lync servers, all users’ presence was not up-to-date and people are unable to dial in to the scheduled conference.
Investigation:

when I used Lync shell moving testing user from SBA pool A to pool B on one FE server, but I checked the user pool info on the SBA pool A, the result still showed the testing user is under pool A.… [Keep reading] “Resolving presence not up-to-date & unable to dial-in the conferences via PSTN issues Lync 2013”

Resolving presence not up-to-date & unable to dial-in the conferences via PSTN issues Lync 2013

13th of September, 2017 / / No Comments

Recently I’ve been working with one SFB customer recently. I met some unique issue and I would like to share the experience of what I did to solve the problem
Issue Description: After SQL patching on Lync servers, all users’ presence was not up-to-date and people are unable to dial in to the scheduled conference.
Investigation:

when I used Lync shell moving testing user from SBA pool A to pool B on one FE server, but I checked the user pool info on the SBA pool A, the result still showed the testing user is under pool A.… [Keep reading] “Resolving presence not up-to-date & unable to dial-in the conferences via PSTN issues Lync 2013”

Configure SBC to forward calls out from the original SG where incoming call comes in

13th of August, 2017 / / 1 Comment

Issue Description:

Recently I did a project of adding additional Telstra SIP trunks into Sonus production environment. The customer Sonus environment has primary SIP trunks with another SIP provider. They are going to use the new Telstra SIP trunks set up for new established small office. After the new trunk set up. I had one issue: when the calls were forwarded from SFB clients to users’ mobile phones, the A party number didn’t Pass through, instead, the number shown on mobile phones is the pilot number of the primary SIP trunk.… [Keep reading] “Configure SBC to forward calls out from the original SG where incoming call comes in”

Resolving Skype for business 2015 Backup service “ErrorState” issue

23rd of July, 2017 / / 1 Comment

I’ve been working with one SFB customer recently. I met some unique issue and I would like to share the experience of what I did to solve the problem.
Issue Description:

When I went through the Lync Event logs, I noticed the SFB FE servers are having lots of LS Backup Service with Event 4052, Event 4098 and Event 4071. Error logs are saying 
“Skype for business Server 2015, backup service users store backup module has backup data that never gets imported by backup pool.Backup… [Keep reading] “Resolving Skype for business 2015 Backup service “ErrorState” issue”