Creating an Enterprise-Wide Cloud Strategy – Considerations & Benefits

4th of September, 2018 / / No Comments

What is a strategy?

Click-cloud-icon
“a plan of action designed to achieve a long-term or overall aim”. A Strategy involves setting goals, determining actions to achieve the goals, and mobilising limited resources to execute the actions.
A good Cloud Strategy is…

  • Specific
  • Timely
  • Prioritised
  • Actionable
  • Tailored

Note – A strategy is different to organisations requirements, which can change over a period of time.
Best practice is to define your strategy is to maximise the benefits you achieve.… [Keep reading] “Creating an Enterprise-Wide Cloud Strategy – Considerations & Benefits”

Creating an Enterprise-Wide Cloud Strategy – Considerations & Benefits

4th of September, 2018 / / No Comments

What is a strategy?

Click-cloud-icon

“a plan of action designed to achieve a long-term or overall aim”. A Strategy involves setting goals, determining actions to achieve the goals, and mobilising limited resources to execute the actions.

A good Cloud Strategy is…

  • Specific
  • Timely
  • Prioritised
  • Actionable
  • Tailored

Note – A strategy is different to organisations requirements, which can change over a period of time.

Best practice is to define your strategy is to maximise the benefits you achieve.… [Keep reading] “Creating an Enterprise-Wide Cloud Strategy – Considerations & Benefits”

ITSM – Service Catalogue – Summary

22nd of May, 2018 / / No Comments

Definition

  • The Service Catalogue represents a trusted record of the services provided by Information Technology (IT), its default capabilities, measures and primary means of access and provision.
  • It is the means by which we articulate WHAT we manage and measure. It is the hidden power of how we set the customer’s expectations and exceed them.
  • It can provide an essential medium for communication and coordination among IT and its customers, and should distinguish between Business Customers (the ones paying for the service) and End Users (the recipient of the service).
… [Keep reading] “ITSM – Service Catalogue – Summary”

Continual Service Improvement Roadmap – Operations – How it can be done

21st of March, 2018 / / No Comments

Step 1: Current State Assessment – People, Process and Technology
Step 2: Gather Strengths, Weaknesses, Opportunities and Threats (SWOT)
Step 3: Gap Analysis – Comparing with Target State/Aspirations
Step 4: Recommendation and Next Steps
Step 5: Continual Service Improvement Roadmap
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Example: Step 1 – Current State SWOT Analysis
Analyse the current state – SWOT, include all the data in the category below. This will help to compare the target state outcomes.
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Example: Step 2 – Target State
Obtain the target state outcomes and aspirations from the organisation/department that you are analysing.… [Keep reading] “Continual Service Improvement Roadmap – Operations – How it can be done”