ITSM Process Maturity Evaluation
Why are we doing this?
It is useful to measure Service Management process maturity for a number of reasons:
- To understand the strengths and weaknesses of existing processes.
- As a guide to planning continual process improvement.
- As a mechanism to measure the impact of process improvement activities.
What is it?
The Process Maturity Evaluation is a method of assessing the current state of Service Management processes and procedures, it needs to:
- Have the right balance between detail and effort.