Proactive Problem Management – Benefits and Considerations
IT Service Management – Proactive Problem Management
The goal of Proactive Problem Management is to prevent Incidents by identifying weaknesses in the IT infrastructure and applications, before any issues have been instigated.
Benefits
- Greater system stability – This leads to increased user satisfaction.
- Increased user productivity – This adds to a sizable productivity gain across the enterprise.
- Positive customer feedback – When we proactively approach users who have been experiencing issues and offer to fix their problems the feedback will be positive.