User Experience – Page 3

UX is money

6th of December, 2016 / Matt Jensen / No Comments

User Experience (UX) is money – it’s as simple as that. Be in it, or you will lose out – one way or another.
In the current ‘Age of the Customer‘, UX can have an impact on virtually every part of your business – and if you don’t adapt, you risk getting left behind – and perhaps worse – not even satisfying your customers.
UX, done correctly, should impact all of the following money-related aspects of your business:

Customer Experience (CX) (of your company, and it’s services/products)
Customer satisfaction
Business strategy
Brand loyalty
Identifying innovation and new business opportunities
Product and service differentiation
Product and service design
Product development (as UX helps you identify the best options to be developed for your budget)
User interfaces – UX improves usability, usefulness and visual design, which in turns increases user satisfaction and loyalty.

… [Keep reading]

Configuring AWS Web Application Firewall

30th of November, 2016 / Peter Aram / No Comments

In a previous blog, we discussed Site Delivery with AWS CloudFront CDN, one aspect in that blog was not covered and that was WAF (Web Application Firewall).
What is Web Application Firewall?

AWS WAF is a web application firewall that helps protect your web applications from common web exploits that could affect application availability, compromise security, or consume excessive resources. AWS WAF gives you control over which traffic to allow or block to your web applications by defining customizable web security rules.

… [Keep reading]

Site Delivery with AWS CloudFront CDN

29th of November, 2016 / Peter Aram / 1 Comment

Nowadays, most companies are using some sort of a Content Delivery Network (CDN) to improve the performance and high availability of their sites, those include Azure CDN, CloudFlare, CloudFront, Varnish, and so on.
In this blog however, I will demonstrate how you can deliver your entire website through AWS’s CloudFront. This blog will not go through other CDN services. This blog also assumes you have knowledge of AWS services, DNS, and CDN.
What is CloudFront?

Amazon CloudFront is a global content delivery network (CDN) service that accelerates delivery of your websites, APIs, video content or other web assets.

… [Keep reading]

Forcing MFA in Amazon Web Services

24th of November, 2016 / Peter Aram / No Comments

Many organisations will want to enforce MFA for an added security layer for their users. As each service is different, in some cases enforcing MFA may not be as easy as it sound.
In AWS, an administrator cannot simply “tick” to enable MFA on all users (as of this writing). However, MFA can be enforced on API calling, to “force” a user to setup MFA. Think of it as a backdoor, to forcing or enabling MFA on all your IAM users.… [Keep reading] “Forcing MFA in Amazon Web Services”

Creating Organizational Units, and Groups in AD with GUID

27th of September, 2016 / Peter Aram / No Comments

A recent client of Kloud, wanted to have the chance to create new organizational units, and groups, automatically, with a unique ID (GUID) for each organizational unit. The groups created needed to share the GUID of the OU.

In this blog, I will demonstrate how you could achieve the aforementioned, through a simple PowerShell script, naturally.

Before you start however, you may have to run PowerShell (run as Administrator), and execute the following cmdlet:
Set-ExecutionPolicy RemoteSigned
This is to allow PowerShell scripts to run on the computer.… [Keep reading] “Creating Organizational Units, and Groups in AD with GUID”

What is the difference between POC & MVP? and Which comes first?

15th of September, 2016 / Vikas Bhutani / 1 Comment

In past couple of projects, several clients have asked me this question: What is the difference between POC & MVP? and Which comes first? Most businesses are familiar with these terms but don’t know the exact meaning that’s why they often experience mistakes while building a product. They jump into starting up a development team to build a product. Knowing what each term means is not good enough, you should know when to use them, is vitally important to the success of your next product launch.… [Keep reading] “What is the difference between POC & MVP? and Which comes first?”

Why user experience matters

15th of September, 2016 / Abhishek Iyer / No Comments

User Experience is a means to drive product innovation and differentiation. When implemented successfully, UX contributes to a number of critical business key performance indicators including customer engagement, retention, and loyalty.

Over the last two decades, most of the fortune 500 companies have come to the realisation that UX is an integral part of their business success. In his 2016 Design In Tech report, John Maeda suggests:

A good User Experience matters a lot, because we experience digital products a lot

Furthermore, the report (illustration below) uncovers that:

89% of companies believe that customer experience will be their primary basis for competition —Gartner
81% of executives surveyed place the personalised experience in their top three priorities for their organisation — Accenture
90% of executives surveyed agreed that customer experience and engagement are objectives of their corporation’s digital strategy — MIT Sloan/Deloitte
Customers are 6 times more likely to buy with a positive emotional experience, 12 times more likely to recommend the company, and 5 times more likely to forgive a mistake — Temkin Group

UX improves the overall customer experience

UX is a critical part of CX.

… [Keep reading]

Customer Experience Vs. User Experience

13th of September, 2016 / Abhishek Iyer / 3 Comments

I was in a design meet-up a couple of weeks ago where I heard someone saying this – CX is the same as UX. And to my surprise, there were about a dozen of people who nodded (in agreement) to this statement. Now, this is where I lose my fuse!

As design professionals, it’s imperative for us to learn the difference between Customer Experience and User Experience.

User Experience is everything that affects a user’s behaviour and interaction with a product or service.

… [Keep reading]

Replicate Client OS to Azure with Azure Site Recovery

17th of August, 2016 / Peter Aram / 1 Comment

In this blog, I will discuss how you can replicate and eventually protect a client OS, e.g. Windows 7, Windows 8, or Windows 10 to Azure with the Azure Site Recovery (ASR), even if you don’t have an MSDN subscription.

Before we do so however, this blog will not go into detail on how to set up ASR. The steps are outlined on Microsoft’s Azure ASR website.

It may sound simple, and it really is, but there’s a catch into getting this done.… [Keep reading] “Replicate Client OS to Azure with Azure Site Recovery”

Driving innovation & user experience using Kano model

27th of June, 2016 / Abhishek Iyer / No Comments

How often are you asked to jump straight into design without doing any research? Well, it happens to me quite often. Reason – lack of time or budget.

No matter how tight the budget or timeline is, I always recommend to do some research beforehand. And if “how to do it in a cheap and efficient way?” your question, then here is how:

I stumbled upon Kano model in my MBA book – an incredible technique used by many businesses to discover, classify and integrate consumer needs into the products and services they offer.… [Keep reading] “Driving innovation & user experience using Kano model”