Common Sonus SBC 1000/2000 Troubleshooting Tips

If you regularly work with Sonus 1000/2000 session boarder controllers, you may often be sat there scratching your head as to why a simple inbound call from ISDN to Skype for Business won’t ring your test handset.
Before you go and make yourself another cup of coffee and spin up LX, here’s a list of common issues I frequently encounter.
ISDN Channels
Alright, so you’ve set up your signalling groups, your transformation tables are a thing of beauty and your ISDN cables are connected and green.… [Keep reading] “Common Sonus SBC 1000/2000 Troubleshooting Tips”

Installing Skype for Business Server 2019

A few weeks ago, Microsoft announced the availability of Skype for Business 2019 server preview for download and I thought it was about time I checked it out!
 
Obtaining the installation media
You can obtain the installation media (a 1.68GB ISO file) from here: https://techcommunity.microsoft.com/t5/Skype-for-Business-Blog/Announcing-the-Skype-for-Business-Server-2019-Preview/ba-p/218435
Easy!
 
The Lab
I’m running everything up at Windows Azure, but by all means feel free to spin up a new VM in your on premises lab if you have one.… [Keep reading] “Installing Skype for Business Server 2019”

The 5 ways to migrate from Skype for Business to Microsoft Teams

Microsoft recently published a technet article outlining the different ways to migrate away from Skype for Business to Microsoft Teams. The article currently contains 5 different migration methods. Lets take a closer look at each of them, and how they might be used within your organisation.
The 5 migration methods
They say good things come in three’s, but in this case they come in five! Five different methods of moving from SfB to Microsoft Teams. When it comes to migration planning, choice is a good thing
5-migration-methods-teams
 
Migration Method 1: Skype for Business with Teams Collaboration
Ok, so you have a Skype for Business deployment right now, and are looking at moving to Teams.… [Keep reading] “The 5 ways to migrate from Skype for Business to Microsoft Teams”

SBC Direct Routing For Teams – How are you affected?

What exactly is Direct Routing for Microsoft Teams
If you’ve been following along at home, you’ll have heard about the recent announcement with Microsoft Teams now allowing you to directly connect your existing on premise Sonus (Ribbon) or Audiocodes SBC to Microsoft Teams across the internet, to allow your Teams users to make and receive calls from the cloud.
Here’s a handy diagram direct from Microsoft that shows how it works

Hold on a minute Craig, Isn’t PSTN calling already available in Teams?
[Keep reading] “SBC Direct Routing For Teams – How are you affected?”

Surface Hub: Notes from the field

I’ve been working with Surface Hub for around a year, and have ran into a few quirky things that are worth pointing out.

The display

Let’s get this one out of the way straight away. The display is beautiful. Especially when you connect up an Xbox one to It via HDMI! Perfect for kicking back during a deployment.

You broke it

Alright. I’ll hold my hand up and admit that I was the first person globally to break a surface hub (so I’m told, anyways).… [Keep reading] “Surface Hub: Notes from the field”

Starting Microsoft Teams and Skype for Business IM sessions from a link

An interesting question was raised by a colleague recently:
Craig, How do you start an IM session from a link on a web page?
We all know that you can create a mailto: link that users can click to open their Outlook (or other mail) client and automagically pre-populate the to: field with your email address, but did you know you can do the same thing with Skype for Business?
Skype for Business
To create a clickable link that automatically opens a Skype for Business chat window to you, or anyone else for that matter, use the following format:
<a href=”sip:craig.chiffers@contoso.com“>Click here to IM me via Skype for Business</a>
Here’s how it looks: Click here to IM me via Skype for Business
The text in purple is the SIP address where you want to send the IM.… [Keep reading] “Starting Microsoft Teams and Skype for Business IM sessions from a link”

Microsoft Teams Q&A

This page is a collection of Microsoft Teams and Skype for Business related questions and answers. It’s regularly updated as more information becomes available.
Microsoft Teams Q&A – Last Updated: 15th March 2018
Q: What is Microsoft Teams?
A: Microsoft Teams is a complete communications platform, that takes the best bits of Skype for Business, Yammer, SharePoint, Email and other web sources and presents them in one easy to use application. You can send IM’s, make voice and video calls, phone calls, Share documents, and collaborate all from within the one application.… [Keep reading] “Microsoft Teams Q&A”

Royal Flying Doctor Service empowers employees with Office 365

Customer Overview

The Royal Flying Doctor Service (Queensland) is a part of one of the largest and most comprehensive aero-medical organisations in the world. It provides emergency and primary health care services for those living in rural, remote and regional Queensland. A not-for-profit organisation, the Flying Doctor relies on the support of the community and in Queensland the Service needs to raise over $12 million per year to keep the Flying Doctor flying.

Business Situation

The Royal Flying Doctor Service (Queensland) provides patient care to 95,000 people in remote communities as well as life-saving transfers to those in need of organ transplants and heart surgery.… [Keep reading] “Royal Flying Doctor Service empowers employees with Office 365”

Resolving Skype for business 2015 Backup service “ErrorState” issue

I’ve been working with one SFB customer recently. I met some unique issue and I would like to share the experience of what I did to solve the problem.
Issue Description:

When I went through the Lync Event logs, I noticed the SFB FE servers are having lots of LS Backup Service with Event 4052, Event 4098 and Event 4071. Error logs are saying 
“Skype for business Server 2015, backup service users store backup module has backup data that never gets imported by backup pool.Backup data “file:\filestore\2-backupservice-1\backupstore\userservice\PresenceFocus\Data\Backup.zip
Cause: Import issue in the backup pool.… [Keep reading] “Resolving Skype for business 2015 Backup service “ErrorState” issue”

One meeting to allow them all

The day is getting closer where you can look to Microsoft Office 365 Skype for Business to be able to meet all the capability of your UC collaboration platform in the cloud. The hardest part is knowing what is available and what would you need to purchase to make the complete package for your organisation.
E3 licenses will get you the Skype for Business cloud platform for IM/P, Web and Video Conferencing within your organisation and federated Skype for Business partner organisations.… [Keep reading] “One meeting to allow them all”