A number of customers I work with have a fairy simple inbound call flow process for their service desk.
During business hours, a call comes in and hits a queue that has a number of service desk agents assigned to it. The agent answers the call, and everything is honky-dory.
After business hours though, the call is forwarded to an external call handling service. Typically, this isn’t a major issue with most phone systems – you just route the call to an external number.… [Keep reading] “Forward a Microsoft Teams Auto Attendant call to an external number”